Witnessly

Privacy policy

Last updated 14 November 2026. Witnessly is operated by Chewy Bytes Limited (“we”, “us”), a company registered in the United Kingdom, 71-75 Shelton Street, London WC2H 9JQ. We decide how your personal data is used on Witnessly, so we are its controller under UK data protection law.

1. What we collect

If you book an appointment

  • Your name, email address and, if you give it, your phone number.
  • Your booking: the documents, how many people are declaring, the practitioner, the time and what you paid. If you came from Parking Ticket Pal, the ticket the booking is for.
  • The postcode, town or address you search from, to find practitioners near you.

If you apply as a practitioner

  • Your name, email address, phone number, role, regulator and registration number, firm, office address, the documents you take and your prices.
  • Your diary, profile photo and short bio, if you add them, and the record of our check of your regulator's public register.
  • To pay you, Stripe collects your identity details and bank account inside Witnessly. Stripe holds them; we see your payout status and the amounts we send you, not your full bank details.

Everyone

  • Your sign-in details: your email address, or your Google or Apple account if you sign in with one.
  • How you use the site, your device and browser, and your IP address.

2. How we use it

  • To take your booking and payment, confirm it, send you and the practitioner the details and a calendar invite, remind you the day before, and handle cancellations and refunds. We do this to carry out our contract with you.
  • To list practitioners, check their registration, and pay them for the appointments they take, under our agreement with them.
  • To keep payment and accounting records, because the law requires it.
  • To understand how the site is used, fix problems and prevent fraud, which are our legitimate interests.

We do not sell your personal data, and we do not send you marketing emails from Witnessly.

3. Who sees it

The other side of your booking

Your practitioner receives your name, email address, phone number if you gave it, your documents and the time, so they can see you. Customers see a practitioner's name, firm, office location, photo, bio, prices and free times.

Parking Ticket Pal

Parking Ticket Pal is also run by Chewy Bytes Limited. If you booked from a ticket there, it can see that booking's status so it can show it next to your ticket.

The providers that run Witnessly

  • Cloudflare hosts the site, stores our data and practitioners' photos, sends our emails (sign-in links, confirmations, reminders and cancellations), and counts page visits without cookies.
  • Stripe takes card payments and makes refunds, and verifies and pays practitioners. We never see or store your full card details.
  • Mapbox suggests places and addresses as you type, and draws the map. postcodes.io finds where a postcode is.
  • PostHog, on its EU servers, records how the site is used so we can improve it.
  • Slack alerts our team to new bookings, applications and problems. Email addresses in these alerts are partly hidden.
  • Google and Apple sign you in if you choose to sign in with them.

Some of these providers process data outside the UK. Where they do, they protect it with safeguards UK law recognises, such as the UK's international data transfer agreement.

4. Cookies

We use a cookie to keep you signed in. PostHog stores an identifier in your browser to tell visits apart. Cloudflare's page counts use no cookies.

5. How long we keep it

We keep your details for as long as you have bookings or a practitioner account with us. We keep booking and payment records for as long as the law requires for tax and accounting. Practitioners can ask us to close their account and remove their listing at any time.

6. Your rights

You can ask us for a copy of your personal data, and ask us to correct it, delete it, restrict how we use it, or send it to you in a portable form. You can object to our use of it for our legitimate interests. Email hello@witnessly.co.uk and we will reply within a month.

If you are unhappy with how we have handled your data, you can complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint.

7. Changes

We will update this page when how we use your data changes, and change the date at the top. Practitioners can also read the practitioner agreement.